1. Introduction
At Poland Casino Hotels ("we", "our", or "us"), we strive to provide the highest quality services and ensure customer satisfaction. This Refund Policy outlines our procedures and conditions for refunds related to any purchases or subscriptions made through our website at polandcasinohotels.com (the "Site").
By making a purchase or subscribing to our services, you agree to be bound by this Refund Policy. Please read this policy carefully before making any payments.
2. Services Covered by This Policy
This Refund Policy applies to the following services and products:
- Premium content subscriptions
- Exclusive reports and guides
- Digital products
- Membership fees
- Consultation services
- Affiliate booking commission refunds (where applicable)
Please note that for hotel or casino bookings made through our affiliate links, the refund policy of the respective hotel or casino will apply, not this policy. We only facilitate such bookings and are not responsible for processing refunds for third-party services.
3. Refund Eligibility
3.1 Premium Content Subscriptions
For monthly subscriptions to our premium content:
- Refunds are available within 14 days of the initial purchase if you are unsatisfied with the service
- No refunds will be provided for partial months of service
- After the first 14 days, subscriptions can be canceled at any time, but no refunds will be issued for the current billing period
3.2 Annual Subscriptions
For annual subscriptions to our premium content:
- Refunds are available within 30 days of the initial purchase if you are unsatisfied with the service
- After 30 days, a prorated refund may be considered at our discretion
3.3 Digital Products
For one-time purchases of digital products (guides, reports, etc.):
- Refunds are available within 14 days of purchase if the product does not meet the described specifications
- No refunds will be provided after the product has been downloaded or accessed
3.4 Consultation Services
For consultation services:
- Full refunds are available if canceled at least 48 hours before the scheduled appointment
- 50% refund if canceled between 24-48 hours before the appointment
- No refund for cancellations less than 24 hours before the appointment
- If we are unable to provide the service as scheduled, a full refund will be issued
4. Conditions for Refund
Refunds may be granted under the following conditions:
- Technical issues on our part that prevent access to purchased content or services
- Significant discrepancy between the described service and what was provided
- Duplicate charges or billing errors
- Service cancellation prior to delivery within the specified timeframes
Refunds will not be provided in the following situations:
- After the specified refund period has expired
- For digital content that has been downloaded, accessed, or consumed
- If terms of service have been violated
- For services already rendered
- Due to changes in personal circumstances or simply changing your mind outside the refund period
5. Refund Process
5.1 How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team at info@polandcasinohotels.com with the subject line "Refund Request"
- Provide your full name, email address associated with the purchase, and order/transaction ID
- Clearly state the reason for your refund request
- Include any relevant supporting information or documentation
5.2 Required Information
When requesting a refund, please include:
- Date of purchase
- Product or service purchased
- Amount paid
- Payment method used
- Reason for refund request
5.3 Refund Review Process
Once we receive your refund request:
- We will acknowledge receipt of your request within 2 business days
- We will review your request against our refund eligibility criteria
- We may request additional information if needed
- We will communicate our decision within 5-7 business days
6. Refund Processing Time
If your refund request is approved:
- Refunds will be processed within 10 business days of approval
- The refund will be issued to the original payment method used for the purchase
- Depending on your payment provider, it may take an additional 5-10 business days for the refund to appear in your account
Please note that processing times may vary based on your financial institution and payment method.
7. Exceptions to the Refund Policy
In certain circumstances, exceptions to our standard refund policy may be considered:
7.1 Force Majeure
In cases of force majeure or circumstances beyond our control that prevent us from delivering our services, we may offer extended refund periods or alternative compensation.
7.2 Technical Failures
If our technical systems fail and prevent access to purchased content for an extended period, we may provide a full refund regardless of the standard refund timeframes.
7.3 Special Promotions
Products or services purchased during special promotions may have different refund terms, which will be clearly communicated at the time of purchase.
7.4 Discretionary Refunds
In exceptional circumstances, we reserve the right to issue discretionary refunds outside of this policy on a case-by-case basis.
8. Non-Refundable Items
The following items and services are non-refundable under any circumstances:
- Any product or service clearly marked as "non-refundable" at the time of purchase
- Digital content that has been accessed, downloaded, or consumed
- Customized reports or services created specifically for a client
- Services that have already been delivered or completed
9. Subscription Cancellations
Canceling a subscription is different from requesting a refund:
- You may cancel recurring subscriptions at any time through your account settings or by contacting customer support
- Cancellation will stop future billing but will not automatically trigger a refund for the current billing period
- Access to subscription services will continue until the end of the current billing period
- To request a refund for the current billing period, you must follow the refund request process outlined in Section 5
10. Changes to This Policy
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting on our Site. We encourage you to review this policy periodically for any changes. Your continued use of our services following the posting of changes constitutes your acceptance of such changes.
11. Contact Us
If you have any questions about this Refund Policy, please contact us:
- By email: info@polandcasinohotels.com
- By phone: +44 526 079 3939
- By mail: 207 Carter Greens, Bradleyport, OX15 4HW, United Kingdom
